24/7 Accessibility Hotline
Report a blocked ramp, missing detour sign, or unsafe path. Staffed around the clock by the Office of Mobility.
(555) 555-0311
TTY / Relay: 711 · Spanish, Vietnamese, and Somali interpreters available on request.
Public commitment
Accessibility during construction
Every active work zone has a continuous, ADA-compliant accessible route. Where the sidewalk closes, a temporary path with detectable edges and a minimum 48-inch width is provided. If a route is ever blocked or unsafe, call the hotline and we will dispatch staff within 60 minutes.
Paratransit users
Curbside pickup zones for paratransit have been relocated to clear locations within 1 block of every original stop. Drivers can call dispatch for a real-time pickup map.
- Dispatch: (555) 555-0411
- Email: paratransit@rivergate.gov
- Online booking: 24 hours in advance recommended
Curb ramp upgrade program
We are replacing 32 curb ramps to current ADA standards: 1:12 max slope, truncated dome detectable warnings, and clear landings. Progress so far:
| Intersection | Ramps | Status | Completion |
|---|---|---|---|
| Main & 1st | 4 | Complete | Aug 12 |
| Main & 2nd | 4 | In progress | Oct 22 |
| Main & 3rd | 4 | In progress | Oct 30 |
| Main & 4th | 4 | Scheduled | Nov 14 |
| Elm & 2nd | 4 | Scheduled | Nov 20 |
| River Rd & 3rd | 4 | Complete | Sep 4 |
Audible signals
All upgraded signals include audible pedestrian indicators (APS) with locator tones and vibrotactile arrows.
Tactile detours
Temporary pathways use truncated dome panels and continuous edge protection per PROWAG.
Service animals welcome
All hotline staff and field workers are trained on service animal etiquette and access laws.